FAQ

Our products are shipped directly from the source, allowing us to provide high-quality items at competitive prices. This approach enables us to offer worldwide shipping, so you can enjoy Consuave style no matter where you are!

Most orders arrive within 5-14 business days, depending on your location. Each product page provides specific shipping details to give you the best estimate for your region. Shipping is free of charge.

Once your order is processed, we’ll send a confirmation email with a tracking number. You can use this tracking number on our Order Tracking Page to stay updated on your delivery’s progress.

If you’re not completely satisfied, we accept returns within14 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. For detailed instructions, please visit ourReturns Policy Page.

If your item arrives damaged or defective, please contact us at info@explore-patrol.com within7 days of deliverywith your order number and photos of the item. We’ll promptly arrange for a reshipment to ensure you receive your order in perfect condition.

Yes, Explore Patrol is committed to responsible sourcing. We work with suppliers who prioritize quality, fair working conditions, and sustainable practices, and we actively seek partners who share our values.

If you have any questions or need assistance, please reach out to us at info@explore-patrol.com. We aim to respond within 48 hours on business days.